Mullvad is a VPN company based in Sweden. It advocates for internet privacy and freedom of communication, and has campaigned against proposals that threaten private communications. Its VPN app includes DNS leak protection and a built-in kill switch that blocks internet traffic if the VPN connection fails, helping prevent traffic from leaking outside the VPN tunnel.
Mullvad also accepts cryptocurrencies such as Bitcoin, Bitcoin Cash, and Monero. You can pay for VPN access using cash, bank transfer, credit card, PayPal, or Swish, among other payment methods. Read our Mullvad review to get more information on its pricing, ease of use, and features.
Mullvad plans and pricing
Mullvad offers one plan at a standard rate of €5.00 per month, including VAT, when purchased directly from its website. The monthly rate stays the same whether you pay for one month or a longer period, so no long-term commitment is required to get that price. An account supports up to 5 devices.
The service now uses WireGuard rather than OpenVPN. Mullvad removed OpenVPN support from both its apps and servers on January 15th, 2026.
Server network
Mullvad has 560+ servers across 50 countries. Its server directory provides information about locations, server ownership, hosting providers, and connection capacity, as well as real-time status updates and maintenance notices. This makes it easier to check the available locations before paying for the service.
Features
Mullvad offers several features focused on privacy and secure connections:
- WireGuard connections, which have replaced the service’s former OpenVPN support.
- DNS leak protection and a built-in kill switch, designed to prevent traffic from leaking outside the VPN tunnel if the connection fails.
- Payments with Bitcoin, Bitcoin Cash, Monero, and cash, alongside more conventional payment methods.
- Numbered accounts that do not require a name, email address, username, or password.
- Multihop connections, which route traffic through more than one VPN server.
- Flat monthly price without a long-term contract.
Security and privacy
Privacy is an important consideration when choosing a VPN, and Mullvad makes it a central part of its service. Its account system does not require personal details: instead, you generate a random account number and use it to access the VPN.
The app also provides DNS leak protection and an automatic kill switch. If the VPN connection fails, the kill switch blocks internet traffic to prevent exposure outside the VPN tunnel.
Does Mullvad keep logs? According to its no-logging policy, it does not store traffic logs, DNS requests, connection timestamps, IP addresses, or bandwidth usage associated with an account’s VPN activity. However, “no activity logs” does not mean that the company stores no information at all: it retains account information and processes some payment and support data.
For users who want to limit the personal information associated with a payment, Mullvad accepts cash sent by post with a payment token. It also accepts Bitcoin, Bitcoin Cash, and Monero. Conventional payment methods, such as credit cards, PayPal, and bank transfers, involve third-party providers and may create identifying payment records.
Customer support
Mullvad’s website includes an extensive FAQ section and guides covering account management, payments, setup, and troubleshooting. These resources explain many of the service’s features and answer common questions.
If you need further assistance, Mullvad offers customer support by email at [email protected]. It does not offer live chat or telephone support. The website also provides the company’s postal address in Gothenburg, Sweden.
Client account
Creating a Mullvad account does not require personal information. You generate an account number, add paid time, and use that number to sign in to the app. There is no need to create a username, password, or anonymous email address.
Mullvad provides a 14-day money-back guarantee for eligible payments. Cash and cryptocurrency payments are nonrefundable, while refund requests for App Store or reseller purchases must be handled by the seller.
The app lets you select a location, connect to the VPN, and manage connection settings. Mullvad also provides setup instructions and troubleshooting guides on its website.
Platforms
Mullvad provides apps for Windows, macOS, Linux, Android, and iOS, although system requirements and feature availability vary by platform. If you cannot use its own app, Mullvad also supplies configuration files for compatible WireGuard clients.
The app’s source code is publicly available. However, this does not mean the software can run on any platform without modification – users should check compatibility with their particular operating system or device.
Summary
Mullvad’s main strengths include its numbered-account system, no-logging policy for VPN activity, cash and cryptocurrency payment options, and built-in leak protection. These features make privacy a central part of the service rather than just a marketing claim.
Its pricing is straightforward: the standard direct-purchase rate is €5.00 per month, without a long-term commitment. The main limitations to consider are the five-device allowance, email-only customer support, and the lack of refunds for cash and cryptocurrency payments.
