We are excited to present you a fresh interview, which has been just taken by us from Jon Gittos, the founder and chief geek at My Private Network VPN. Being a company concerned over the customers’ desires, the VPN has served the clients for eight years and continues making them happy with rolling out stronger encryption methods and teaching how to protect sensitive data online.
-Please, introduce yourself and tell us a few words about your company and the service.
-My name is Jon Gittoes, I am the founder and chief geek at My Private Network. My background is in customer service, systems administration and security. Originally from the UK, I've spent much of my working life overseas and it was the travelling that originally prompted the VPN company.
One of my pet hates is poor customer service, we all have to deal with it, whether it is your cable provider, your mobile company or pretty much any other service where you are just a number. I was and am determined that we will never treat a customer like that, I want every customer interaction to be the best we can make it and if possible, the customer should always feel better after speaking to us. Our corporate head quarters are in Hong Kong, our service centre is in Malaysia and we also have staff in the UK and USA.
“…I want every customer interaction to be the best we can make it and
if possible, the customer should always feel better after speaking to us”.
- Does the phrase “Internet freedom” exist? Has it changed recently?
- It depends on where you are, but in general internet freedom is continually being eroded either by nanny states or unscrupulous service providers. From the obvious blocking of sites that are deemed unacceptable to the more subtle use of 'big data' to track and potentially monitor internet activity, there would not appear to me much true freedom on the regular internet these days.
- What are the most significant achievements of your VPN Service?
- For me, it is when we get great feedback from customers. I love it when a customer takes the time to leave us a review and these are shared with the entire company. We’ve been in business 8 years and have a 96% customer satisfaction score on TrustPilot.
“We’ve been in business 8 years and
have a 96% customer satisfaction score on TrustPilot”.
- What is unique about your VPN Service?
- A truly secure VPN service has to operate on open standards using open software that has been subject to peer review. As such, in terms of the VPN service itself, you can't be unique. We use the same protocols as most other VPN providers and if we have done our job correctly, you should hardly know we are there.
We were the first VPN provider to use load balanced clusters, which was unique at the time, but a few of our competitors are now offering similar services.
- Why should customers choose your VPN Service instead of your competitors?
- Great service, honesty and integrity. We have customers that have been with us from day one and are still with us eight years on. If you want a quality service provided by a company that truly cares about you, we are the provider to choose.
- Which countries in your opinion are the best to connect to in terms of privacy protection?
- As long as you are using a VPN, this shouldn’t really come in to it. One of the key elements in choosing a VPN provider should be that it is not based in a 14-eyes jurisdiction and that they do not do any logging, we get ticks in both those boxes, so any activity can only be traced back to us and we do not log users activity. It used to be the case that some of the Nordic countries were particularly strong on privacy, but in recent years they have pandered to the NSA and other enforcement agencies, to the point where I don’t really see any benefit in connecting to Sweden or Switzerland over anywhere else. If you trust your VPN provider, that should be enough.
- Which innovations/new technologies are expected in VPN sphere?
- IPV6 is still a challenge, but that has to improve and it will become mainstream. It doesn’t really affect the VPN per-se but it will be a change. TOR continues to provide some great security and privacy benefits, and we continue to look for ways this might be used with a conventional VPN. As processor performance improves we can roll out stronger encryption methods, the users should not notice, but behind the scenes we keep things moving forward.
- Do you personally use VPN account? What for?
— Yes, all the time. Perhaps I am a little paranoid, but 20+ years in internet security will do that to you. I use a VPN to connect to our own servers, this secures my connection and provides my DNS so my local ISP or whoever I am connecting with sees nothing except an encrypted connection. In addition to the security aspects, I just don’t like 3rd parties knowing my web browsing habits. Why should my coffee shop or telco know which newspapers I like to read or which websites I habituate, that is my business and I prefer to keep it that way.
“Yes, all the time. Perhaps I am a little paranoid,
but 20+ years in internet security will do that to you.
I use a VPN…”
- Could you wish anything for the users?
- Education. We try to lead all our customers on a journey of education, some take it, some don’t. Ultimately, most users are probably a little bit naive when it comes to internet security and privacy, I would love everyone to take the time and learn how to protect themselves and their data online, as a VPN provider, we provide a small part of the solution, but ultimately knowledge it the key.
My Private Network VPN is a high-quality service provided by the company that cares about its customers. According to the chief of the company, any customer should feel better after speaking to the technical group and learn how to enhance their online protection by using the service.
We wish you luck and every success in your business!