1. Can you tell us few words about yourself and your VPN service?
We are a team of 20 members, highly interested in internet security. Our first online privacy and anonymity project started in 2003 by offering proxy services. After several years of continuous research and development we began offering VPN services here, on ibvpn.com. ibVPN was created to increase online anonymity not only when browsing, but also when using different types of web applications or services. It can be used on a large variety of operating systems, including Windows, MacOs, iOS and Android.
2. Please say few words about internet freedom in the past, present and future.
Our company is active in the online privacy and anonymity field from 13 years already, so we could see very closely how Internet Freedom has evolved. Internet has changed dramatically over the past 25 years and the impact of Internet and other communication techniques have changed the world immeasurably. At the beginning, Internet was a relatively unknown field which was primary used by academics, government employees and researchers and other technical experts. Now, Internet is for everyone. Same with Internet freedom: the number of restrictions has increased, but, in the same time the fight against censorship is fiercest. There are more and more people involved in organizations which fight for Internet Freedom and I’m confident that more and more people understand that internet Freedom is, and will always be, a basic human right which has to be protected.
3. Where are your company headquarters?
We are located in Targu-Mures, Romania, Europe
4. What are the most significant achievements of your VPN Service?
From the very beginning, ibVPN has focused on quality, freedom and choice of connectivity. We consider that our greatest achievement is that we are able to provide the best customer care experience. We manage to improve all the performance metrics and 5000 reviews prove this.
5. What is unique about your VPN Service?
Our VPN service is praised for fast speed, customer support and low prices. We let our users talk for us.
6. Why should customers choose your VPN Service instead of your competitors?
Our strongest point is the Customer Care! Since we launched our project, in 2010, we have been able to steadily grow our customer base by understanding one fundamental business rule: you can't grow any business only by working on the product and price advantage alone, a strong customer service culture is also critical. Thus, we focused on creating a strong support team, capable of solving clients’ problem rapidly and assuring customer satisfaction. Still, we are continuously listening to our users’ feedback and we’re constantly working to improve our service and servers’ network.
7. Which countries in your opinion are the best to connect to in terms of privacy protection?
8. Which innovations/new technologies are expected in VPN sphere?
We think that new technologies will be developed in order to make the VPN traffic undetectable. The classical VPN protocols are easy to be blocked and that is why censorship is effective. There are several projects that aim to do this and by combining them we think that this will be possible.
9. Do you personally use VPN account? What for?
Of course, I use it. We (the VPN providers) understand better than anyone the meaning of a VPN, and the need for it. I am using it on a daily basis when I connect to unsecured networks, to keep my data safe. When I am traveling I always deal with geo restrictions so I’ve got to the point when I wouldn’t be able to view my life without a VPN.