For those who have subscribed for CyberGhost and faced some problems there is a list of essential helping features on the official website that can make their connection efficiently restarted. Thus, you may face such difficulties as:
- Irrelevant credentials. In this case you need to make sure both the password and logging are typed correctly, as soon as there are cases when customers wrestle with the subject without any checking in this sphere.
- Your password contains some special characters. After your default password is sent to you, you might have substituted it with a new one and forgot about some special characters that can be done with a PUK.
- Internet inaccessibility. Although the reason may seem funny, there are cases when people try to make a VPN connection without an internet one. So, make sure you have established an internet connection before connecting to a VPN.
Besides all the commonest cases there are some technical problems like system and compatibility problems. Even being an average customer, you need to pay attention to compatibility of a downloadable app with your system. Providing that CyberGhost cares for its customers and helps to solve the problems, you need to learn some facts independently to work with the system calmly. The official website of the service contains such useful sections of the issue as guides for all affordable OSes, troubleshooter, FAQ, and announcements, which can be of a high use for you before contacting the support team at least for making a more detailed request for assistance.
Such as there were, in any case being a CyberGhost subscriber you have a possibility to contact the group of professionals and learn how to eliminate the problems.